Medical Spa Policies
At Zspa, we pride ourselves on offering high-end services that help you feel and look your best for a more affordable price. Please make yourself aware of our practice policies and procedures as described below. Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us.
CONSULTATION – Zspa is dedicated to helping you achieve your outer-beauty goals. Towards that end, we offer complimentary consultations to better understand each individual’s needs. Based on a private analysis and conversation, we partner with you to design a treatment plan that will best meet your expectations.
SCHEDULING – Zspa is always buzzing, so appointments are usually necessary. Please call ahead and we will do our best to schedule you up with any of our premier services. For your convenience, we recommend scheduling your next treatment before leaving our facility. Due to the medical nature of many of our treatments, appointments can sometimes exceed their scheduled time. Please be patient and know that you will also receive the same exceptional service and personal attention.
CANCELLATION POLICY – A scheduled appointment at Zspa reserves the time of our professionals. Consultations are complimentary. Cancellations are accepted up to 24 hours prior to your appointment without incurring a charge. Cancellations with less than 24 hours or no-shows require a $25 service fee which will be charged to your credit card. Thank you for your consideration.
ARRIVAL – Please arrive on-time to your appointment. As we are a medical spa, we require that all new patients fill out a medical/skincare history and treatment consent forms. There’s nothing fashionable about being late, you’ll just deprive yourself of the full treatment time.
PAYMENT – We accept cash, personal checks, Visa, MasterCard, American Express, Discover and Care Credit. All treatments/products must be paid for at the time of treatment/purchase. Refunds of unused services/ products may only be considered within a 15 day period from date of purchase with an original receipt. Gift certificates are not refundable.
Package pricing represents a significant discount off of single treatment prices, and payment for a package must be made at the time of the first treatment. If a package is discontinued at the request of the patient, treatments received will be charged at the individual (non-package discount) price. If you elect not to complete a treatment package, the unused portion will be credited to your account. EXAMPLE: If a treatment is normally $550, and a 5 treatment package is priced at the discounted price of $2,500 (a $250 package discount), and you only use 4 treatments, you will be refunded or credited $300 which represents the remainder after 4 treatments at $550 each are deducted. ALL PACKAGES EXPIRE ONE YEAR FROM PURCHASE DATE.
We do accept personal checks as a form of payment, however, if a check is returned for insufficient funds, a fee of $30 will be added to the amount due.
FOR YOUR ENJOYMENT – For their safety, and for the courtesy of other guests receiving relaxing services, children under 13 years of age are to be accompanied by an adult. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.
GRATUITIES – Zspa is primarily a medical office. Gratuities for our staff are at your discretion, and are not included in any service or package.
VALUABLES – We are not responsible for lost or stolen items and encourage you to leave valuables at home.
For the comfort of our guests, Zspa is a Non-Smoking facility.
We wouldn’t be the trendsetters that we are if we weren’t constantly expanding our services. Although Zspa makes every effort to keep its website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a patient, but we reserve the right to refuse service at any time, to anyone, for any reason.